There is a need for e-commerce businesses to take care of the customer from start to finish. However much there is close to no contact in an online transaction; customer service is still paramount to your business success.
Taking good care of your patrons or clients will help you stay in the game.
Here is the only tip you will ever need.
Stay in touch
When a customer places an order with you from your online shop, they expect to receive the product or service. At the same time, they need to be kept in the loop in regards to order confirmation, shipping updates, and delivery notices.
Adding a message of gratitude to the customer for trusting you with their hard-earned money isn’t a bad idea either.
To efficiently do that. You need some automation tools like;
- An autoresponder
- A chatbot
If you do have human resource for making follow up calls. We would highly suggest you do that.
Aim to over-deliver
Customers love this!
Whenever a customer (just like yourself) receives a service or product from an online brand or business in a timely fashion, well packaged, and with a human touch.
They go crazy over your brand, and guess what?! It leads to a better B2C relationship, plus a whole lot of good word-of-mouth for your online brand.
And if you are in business for the long run. Taking care of your customer is a great way to move up another level in your business along your e-commerce journey.